Live Operations
Real-time stats from LiveChat, Zendesk, and team presence across all shifts.
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Active Chats
LiveChat
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Chats Today
LiveChat
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Agents Online
LiveChat
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Chat SLA
LiveChat
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Open Tickets
Zendesk
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Solved Today
Zendesk
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Clocked In Now
All Shifts
Alerts & Notifications
Currently Clocked In
Shift Assignments
Assign primary, secondary, and tertiary roles for each team member by day and shift.
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| Name | Primary | Secondary | Tertiary |
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Team Roster
Manage team members across all 3 shifts. Set days off and roles.
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| Name | Days Off | Actions |
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Clock In / Out
Track shift hours. Clock in at the start of your shift and out when done.
Ready
Today's Log
Settings
Configure webhook integrations for LiveChat, Zendesk, and Slack.
Ready
LiveChat Webhook
Configure this URL in your LiveChat dashboard as a webhook target.
Zendesk Webhook
Configure this URL in your Zendesk dashboard as a webhook target for ticket events.
Slack Integration
Create an Incoming Webhook in Slack and paste the URL here.
Webhook Endpoints
Configure these URLs in LiveChat and Zendesk to send events to this dashboard:
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Team Management
Add, edit, or remove team members. Changes apply everywhere — Assignments, Schedule, Clock In/Out, and Dashboard.
| Name | Shift | Role | Actions |
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Activity Log
Recent actions recorded across the dashboard. Last 100 entries.